FREQUENTLY ASKED QUESTIONS:

Need more info?

Contact us directly at hello@pre-conceive.com or via chat

 

Does preconceive accept insurance or flexible spending accounts?

Preconceive receipts can be used for reimbursement through your insurance company, FSA, or HSA. Most Preconceive Appointments and Classes are eligible for FSA, HSA or insurance reimbursement. Currently, Preconceive does not directly accept insurance, HSA or FSA through our site. Preconceive will gladly supply additional receipts of your service for you to submit to your insurance company. Learn more about the reimbursement process and other helpful ways to utilize your FSA in your prenatal and postnatal care here.

which coach or consult is best for me?

Not sure where to start? Give us a shout out at HQ by chatting or messaging us (bottom right of your screen). We can discuss session and class options, figure out the best way to get you the help you need and pick an appropriate starting point for you. To learn more about our amazing coaches click here.

Does preconceive have an app?

Preconceive does not yet have an app. For quick access to booking appointments on Preconceive, save Preconceive to your phone's home screen. You can do this by opening up   pre-conceive.com in your phone's browser, go to settings or the toolbar, and choose "Add to Home Screen".

I can’t find availability for my appointment, How do I book?

Email us with the appointment you'd like to schedule and when you'd like it and we'll get you set up (hello@pre-conceive.com)!

Where does preconceive offer Phone Appointments?

All Preconceive Phone Appointments are available anywhere in the United States.

 

WHERE DOES PRECONCEIVE OFFER Classes?

Currently, Preconceive offers classes only in NYC at select brand partner locations. Preconceive Classes are available to Preconceive Members, get on the list here.

 

Where does Preconceive offer Home Appointments?

Currently, Preconceive offers Home Appointments only in the NYC and Tri-state area. Home Appointments available are Breastfeeding/Lactation, Childbirth 101, Infant CPR, Prenatal Newborn Care, Postnatal Newborn Care.

 

 

How do i book An Appointment?

Step 1 - Choose the specialty you need more support in

Step 2 - Click BOOK NOW on that specialty’s page

Step 3 - Fill out the Form regarding your appointment (Name, Contact Info, Appointment Topic Details)

Step 4 - Insert payment details

Step 5 - Answer your phone for your Phone Appointment or answer the door for your Home Appointment.

What happens after I book my Appointment?

After you complete your booking, your Preconceive Coach will call you for your Phone Appointment or ring your door-bell if you book a Home Appointment.

How do I book a class?

To get invited to Preconceive Classes you must become a Preconceive Member! It’s FREE. Join the list here. We’ll match you with other expecting NYC parents in who are due within the same trimester. You’ll get exclusive invites to classes with expecting Preconceive Parents.

 

Can I meet other Preconceive Moms or Parents?

Preconceive classes are the best way to meet other expecting parents! Sign up here to get on the list for Preconceive Classes. We’ll match you with other expecting parents based on your due date and neighborhood. You’ll get to meet them at invite-only classes that are only for Preconceive parents in your trimester.

 

how does preconceive select their coaches?

We believe that you deserve support that is both evidence-based and presented in a kind and relatable manner. Preconceive Coaches are screened for clinical knowledge, experience, and last but not least, kindness and empathy. Each provider is screened for skill sets and qualities that are appropriate for their field. Click here for more details on the credentials of all Preconceive Coaches.

Only 1 in every 10 interviewees is chosen to become a Preconceive Coach.

Does PRECONCEIVE have a LOCATION? 

Currently Preconceive Classes are only held at partner locations in NYC and Appointments are held over the phone or at the location of your choice, usually your home. Currently Preconceive Appointments are available to the NYC metro area.

Learn more about booking an Appointment above. To get help booking the best Appointment for you, contact support here.

 

Can I communicate with my Preconceive Coach after my Appointment?

Yes. For Phone Appointments you may follow-up (email or text) with your Coach for 1 week after your appointment.

Yes. For Home Appointments you may follow-up (email or text) with your Coach for 2 weeks after your appointment.

If you continue to have questions or need support after your follow up period, we highly suggest booking another Appointment with your Preconceive Coach.

If your Coach feels your that your follow up questions warrant additional detail beyond a text message or short email, within and/or after the follow up period, they reserve the right to request another Appointment. Coaches reserve the right to refer you to another Preconceive service if they feel your needs are outside of their specialty. Preconceive Coaches cannot provide medical advice, second opinions or prescriptions and may refer you back to your primary care physician, OB/GYN or pediatrician.

How do i cancel or reschedule a consult or class?

Preconceive Appointments cancelled within 24 hours prior to the consult will be given a full refund. To cancel your consult please follow the directions in your booking confirmation email from Preconceive. To reschedule your consult you must re-book through the Preconceive site.

Preconceive Classes cancelled with 72 hours prior to the class will be given a full refund.  If desired a full credit can be applied to rescheduling your class. To cancel your class please email hello@pre-conceive.com. If you'd like to reschedule your class to a another date or credit your purchase to another class please let us know in your email.


Refunds are usually visible in your account 5-7 business days after approval.